Privacy Policy

Real Human Media, LLC
jonathan@realhumanmedia.com

Effective Date: 01/01/2026

1. Introduction

Real Human Media, LLC ("we," "our," or "us") provides content marketing and lead generation services for service businesses in the Greater Houston area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit realhumanmedia.com or communicate with us.

2. Information We Collect

We may collect the following types of information:

  • Contact information: Name, phone number, email address, and business information
  • Project information: Details about your business, marketing goals, and service requests
  • Communications: Messages, inquiries, and survey responses you send us
  • Website usage data: IP address, browser type, pages visited, and referring URLs via standard web analytics

3. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm discovery calls and appointments
  • Send appointment reminders and project updates
  • Deliver invoices and process payments
  • Respond to your inquiries and direct communications
  • Send promotional offers and updates about our services
  • Follow up with client satisfaction surveys
  • Improve our website and services

4. Text Message (SMS) Communications

By providing your phone number and opting in, you consent to receive text messages from Real Human Media, LLC. These messages may include appointment reminders and confirmations, project updates, invoice delivery and payment links, promotional offers, customer satisfaction surveys, and responses to your direct inquiries.

Message and data rates may apply. Message frequency varies based on your engagement and preferences. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.

5. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers: Third-party tools we use to operate our business (scheduling software, payment processors, CRM platforms) under contractual data protection obligations
  • Legal requirements: When required by law, court order, or to protect our rights and safety
  • Business transfer: In the event of a merger, acquisition, or sale of assets

6. Your Choices and Opt-Out Rights

  • SMS: Reply STOP to any text message to unsubscribe from all SMS communications. You will receive one confirmation message and no further texts.
  • Email: Follow the unsubscribe link in any marketing email or contact us directly.
  • Data requests: To request access to, correction of, or deletion of your personal data, contact us at the information below.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Project records may be retained for up to seven years.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

We may use the following types of cookies:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our site (e.g., pages visited, time on site). This data is aggregated and anonymous.
  • Third-party cookies: Set by embedded tools or services (such as contact forms or scheduling widgets) that we use on our site. These are governed by the privacy policies of those third parties.

Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect the functionality of certain features on our site.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance.

13. Contact Us

Real Human Media, LLC
Phone: 832-791-1787
Email: jonathan@realhumanmedia.com